Privacy Policy

Last updated: 21 October 2026

At Nisuris Creativa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, create an account, or purchase our products.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

1. Who We Are

Nisuris Creativa is an independent creative studio and online shop offering original designs, digital downloads, editable templates, and personalized products. Our product range may also include physical products manufactured and shipped through print-on-demand partners.

Website: https://nisuriscreativa.com

Contact email: contact@nisuriscreativa.com

Data Controller: Sonia Chivarar, operating under the name Nisuris Creativa, Belgium.

2. Personal Data We Collect

Depending on how you interact with our website, we may collect:

• Contact information: Your name, email address, and information submitted through our contact forms.
• Order information: Billing and delivery details, purchased products, order numbers, transaction status, and relevant payment information.
• Account information: Your username, email address, account preferences, and order history if you create a customer account.
• Customization information: Names, dates, messages, photographs, and other content you choose to provide when personalizing a product.
• Technical information: IP address, browser type, device information, cookies, and website usage information where applicable.
• Customer service information: Messages, complaints, refund requests, and other communications.

We ask customers not to submit sensitive personal information unless it is genuinely necessary for a requested service.

3. How We Use Your Personal Data

We process personal data for the following purposes:

Order processing and contract performance

To process purchases, deliver digital products, manage customer accounts, provide personalized designs, arrange shipping where applicable, and respond to order-related requests.

Legal basis: Performance of a contract or steps requested before entering into a contract.

Legal and accounting obligations

To maintain required transaction records, issue appropriate documents, and comply with tax, accounting, and other legal obligations.

Legal basis: Compliance with a legal obligation.

Customer support and website security

To respond to enquiries, investigate technical issues, prevent fraud, protect our website, and maintain reliable services.

Legal basis: Legitimate interests, legal obligations, or contract performance, depending on the activity.

Analytics and optional technologies

To understand website performance and improve our services when the relevant technology is enabled and the required consent has been obtained.

Legal basis: Consent where required.

Marketing communications

If we introduce newsletters or promotional email services, we will process personal data for these purposes only where permitted by applicable law, including obtaining consent when required.

4. WooCommerce and Customer Orders

Our website uses WooCommerce to manage online purchases.

When you place an order, we may process your name, billing information, shipping address where applicable, email address, products purchased, order total, payment status, and related transaction information.

We use this information to fulfil orders, provide customer service, manage refunds, maintain transaction records, and comply with legal requirements.

Customer account information and order history may be stored in our WordPress and WooCommerce systems.

5. Digital Products and Lumise Customization

Our digital products may include editable retirement invitations, printable stationery, party games, and downloadable templates.

We use Lumise to provide product customization features.

When you personalize a product, information you enter into the editor may be processed and stored as part of the design and order workflow.

This may include names, dates, event information, personal messages, uploaded photographs, and other customization details.

We use this information to generate, deliver, and support your purchased products.

Customers should only upload content they have the right to use and should avoid including unnecessary sensitive personal information.

6. Payments

Payments may be processed by external payment service providers integrated with WooCommerce.

Depending on the payment methods enabled at checkout, these providers may process payment details, transaction identifiers, billing information, and fraud-prevention information.

Nisuris Creativa does not require customers to provide full payment card details through our contact forms.

Payment service providers process relevant information under their own privacy notices and applicable contractual arrangements.

The specific payment providers available to customers are displayed during checkout.

7. Physical Products and Print-on-Demand Partners

We may offer physical products manufactured and shipped through third-party print-on-demand providers.

When a physical order is placed, we may share the information necessary to manufacture and deliver the product, such as:

• Recipient name and delivery address.
• Product and order details.
• Customization information required for production.
• Contact details where necessary for delivery.

We share only the information reasonably necessary for order fulfilment and related customer support.

Additional information about relevant providers will be made available as these integrations are introduced.

8. Contact Forms and Customer Communications

When you contact Nisuris Creativa through our website or email, we process the information you provide to respond to your enquiry.

Our contact forms may collect your name, email address, message, and other information you voluntarily submit.

We retain correspondence only as long as reasonably necessary for the relevant purpose or as required by law.

9. Cookies and Analytics

Our website uses cookies and similar technologies for essential website functions and, where enabled, analytics or other optional purposes.

Essential technologies may support shopping carts, account sessions, security, and checkout functionality.

Optional technologies, such as analytics cookies, are subject to applicable consent requirements.

We use Complianz to manage cookie information and visitor consent preferences.

For detailed information about the cookies and services used on our website, please refer to our Cookie Policy (EU).

You can review or change your cookie preferences through the consent controls available on our website.

10. Who We Share Personal Data With

We may share personal data with service providers where necessary to operate our website and fulfil customer orders.

These may include:

• Website hosting and technical service providers.
• WooCommerce-related services and relevant plugin providers.
• Payment processors.
• Email and contact form services.
• Analytics providers, where enabled and permitted.
• Print-on-demand and shipping partners, when physical products are offered.
• Professional advisers or public authorities where legally required.

We do not sell customer personal data.

Some service providers may act as independent data controllers for particular processing activities.

11. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area.

Where international transfers occur, we take account of applicable GDPR requirements, including adequacy decisions or appropriate safeguards such as Standard Contractual Clauses where required.

Further information about relevant transfers and safeguards may be requested through our contact email.

12. How Long We Retain Personal Data

We retain personal data only for as long as necessary for the purposes described in this policy or to comply with legal obligations.

Retention periods depend on the type of information and the purpose of processing.

For example:

• Order and transaction records: Retained for the periods required under applicable Belgian tax, accounting, and commercial law.
• Customer accounts: Retained while the account is active and thereafter where necessary for legitimate or legal purposes.
• Contact enquiries: Retained for the time reasonably necessary to handle the enquiry and any related follow-up.
• Customization files: Retained as necessary to fulfil orders, provide support, and handle relevant claims, subject to applicable retention settings.
• Cookie and analytics data: Retained according to the relevant service configuration, consent choices, and applicable requirements.

Where data is no longer required, we delete or anonymize it where appropriate.

13. Your Rights Under GDPR

Subject to applicable legal conditions, you may have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data.
• Restrict certain processing activities.
• Object to processing based on legitimate interests.
• Receive certain personal data in a portable format.
• Withdraw consent at any time where processing relies on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, please contact contact@nisuriscreativa.com.

We will respond in accordance with the deadlines and requirements established by the GDPR.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit / Autorité de protection des données

Website: https://www.dataprotectionauthority.be

14. Data Security

We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, loss, or misuse.

These measures may include access controls, secure connections, software maintenance, and other safeguards appropriate to the risks involved.

No online system can be guaranteed to be completely secure.

15. Children’s Privacy

Our website is intended for customers who can lawfully enter into the relevant purchase agreements.

We do not knowingly collect children’s personal data for independent marketing purposes.

If you believe that personal data relating to a child has been provided inappropriately, please contact us.

16. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage visitors to review their privacy notices before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or data processing activities.

The latest version will be published on this page with an updated revision date.

18. Contact Us

For privacy questions or requests concerning your personal data, please contact:

Nisuris Creativa

Email: contact@nisuriscreativa.com

Website: https://nisuriscreativa.com